You can register by visiting the Log In section . All you need to do is enter your mobile number and email ID; a verification link will be sent on your email ID, please click on it to authenticate your account. We do not share our customer data with any third party or post on your behalf, rest assured your data privacy and safety is secure with us.
By registering with us you can view and track your orders any time by logging into your account. Registered members also enjoy exclusive previews and updates by subscribing to our newsletter.
No, we currently do not offer any rewards or loyalty program.
Click on the ‘Forgot Password’ option available on the Log In page. A link to set a new password will be sent to your registered email id.
Yes. You can edit your personal information in the ‘My Account’ section by logging in.
You don’t have to register to shop at peckd.co, you can visit as a guest and make a purchase from our website.
Yes, it is important to disclose these details as it helps facilitate a smooth operation and ensures a secure shopping transaction for you. Rest assured, your data will remain secure with us.
Is there a limit to the quantity that I can order?
No, there’s no limit. Shop your heart out!
How can I track my order?
You can start tracking your order as soon as it has been shipped out. An email will be sent to you with the tracking details, all you need to do is visit our courier partner’s website and track the journey of your order in real time!
Alternatively, you can also log in to peckd.co and visit the ‘My Account’ section to know your order status.
Do you offer made-to-order service?
No, we do not. However, we do assist with minor alterations with respect to length or waist, only if the style permits. For further assistance, please get in touch with our Customer Care Team.
Can I cancel my order?
Yes! You can cancel your order only before the product has been shipped. All you have to do is get in touch with our Customer Care Team at the earliest, and they will help you out.
What do I do if my order is received in a damaged condition?
If your order has been damaged or tampered with, you can refuse to accept it and return it to the courier personnel with all of the original packaging intact. Please do report the incident to our Customer Care Team immediately.
What happens if the wrong product was delivered to me?
In an unlikely event that the product you received is not what you ordered, please contact our Customer Care Team within 48 hours of delivery.
They will help arrange for a reverse pick-up and ensure the correct order is delivered to you at the earliest.
What happens if the product I ordered is out of stock?
If a product is out of stock, you will be informed when you add it to your Shopping Cart or at Checkout. In rare cases, if the product is out of stock after your order is confirmed, we will initiate order cancellation and refund the amount.
Our Customer Care Team, will get in touch with you within 24 hours to help you resolve your query.
RETURNS & EXCHANGE
What is your Return policy?
We want you to love what you purchase, but if something isn’t right do let us know.
In the unlikely event that something you ordered from Peckd.co is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product. Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please return the product within 30 days from the date on which your order was delivered and courier it to the following address:
309, Good Earth Business Bay, Sector 58, Gurgaon – 122101.
All returns are subject to quality check at our end. Once the return is confirmed, you will be offered an exchange or refund as per the eligibility of your order. In the case of a refund, the amount will be credited to your account within 7 business days.
Am I eligible for a refund?
A refund is offered only on merchandise sold at maximum retail price, without any discount.
In special cases, a refund is provided irrespective of the type of purchase when:
- The order is cancelled prior to dispatch due to unavailability.
- The product is returned due to a quality defect or damage during transit.
As soon as your order return or cancellation is confirmed, the refund amount is credited to your initial payment account within 7 working days.
Can I return and exchange my order?
Yes, you can avail exchange on all orders brought on peckd.co, once your return is received with us. You can exchange for different size in same merchandise as returned, or an entirely new merchandise of value equal or higher than value of returned merchandise. In case you are unable to make exchange selection right away, you can opt for an online credit coupon of returned merchandise value.
What is an online credit coupon?
An online credit coupon is a digital credit note which you can avail in lieu of merchandise return or exchange on peckd.co. This coupon is valid for 90 days on a single purchase. Please apply this coupon at checkout to avail the discount. Please note the coupon is applicable on a cart value equal to or higher than the coupon value. Any cart value exceeding the coupon amount will be borne by you.
Do you offer reverse pick-up?
No, we do not offer reverse order pick-up. Any return is to be shipped by you on your own responsibility. Please share courier name and tracking number with us once you have dispatched the product in order to confirm receipt at our end.
SHIPPING & DELIVERY
We offer FREE SHIPPING for all orders in India.
For international orders we provide free shipping above USD 300. For all other orders there is a fixed shipping cost of USD 16.
All of Peckd orders are shipped internationally from our warehouse in Gurgaon, India to your provided shipping address. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. Peckd takes no responsibility for non-delivery of orders in case such taxes and duties are not accepted and settled by the recipient at the delivery address, and will not provide any refunds in such cases.
Yes, you can change the shipping address of your order only before it is billed or shipped. Please contact our Customer Care Team at the earliest.
The estimated delivery time will differ with each order. Typically, we take around 7 to 10 business days to deliver an order.
Sometimes, delivery time is subject to factors beyond our control, including but not limited to, unexpected travel delays from our courier partners due to weather conditions or any political disruptions or strikes. We promise to keep you updated at every step.
Peckd can be purchased exclusively on peckd.co. We have no offline presence in India or abroad.
I am based out of India and want to place an order for delivery in India. Can I do that?
Yes, you can have your order delivered to India by placing it from anywhere in the world. Please ensure you enter the correct PIN code in the shipping address.
No. You will need to place separate orders for different shipping addresses.
As a policy, our courier partners will always call you before delivery to check your availability. However, in case the order arrives when you are not available, it will be re-dispatched after your confirmation.
Our delivery partner will get in touch with you to reschedule your delivery. A maximum of three attempts will be made to deliver order at the given shipping address, failing which the order will be sent back to our warehouse facility in Gurgaon. Our Customer Care Team will then get in touch with you to understand the issue and help find a solution.
PAYMENT & SECURITY
What are the online payment options available on your website?
We accept all Credit/Debit cards and Internet banking service of all major banks. We also accept wallet payments. For special cases, we allow bank deposit (NEFT / cash deposit) of order amount prior to order confirmation. Please contact our Customer Care Team to know more.
Do you provide Cash on Delivery (COD) service?
No. We do not have the COD service at the moment.
How do I report any suspicious activity during payment?
Please abort the transaction and inform our Customer Care Team immediately. You may also want to contact your bank and reassure safety of your account.
What happens if my credit/debit card has been compromised while making a payment online?
We do not store/retain any of your credit card information. If you suspect that your information has been compromised, please get in touch with your bank